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Contact

HEIMS Data Collections team

Physical Address
50 Marcus Clarke St
Canberra ACT 2601
Postal Address
GPO Box 9880
Canberra ACT 2601
Location Code: C50MA7
 
Telephone Helpline
(02) 6240 7487
Email Support
HEIMS.datacollections [at] education.gov.au
 

Other Contacts

VET contacts

Contact type Contact details
eCAF System
Enquiries relating to the online system students use to request a VET Student Loan and VET or DUAL (non table A and B) provider enquiries
VETStudentLoans [at] education.gov.au
VET FEE‑HELP - FAQs Opens in a new window: https://www.education.gov.au/vet-fee-help-providers
VET Student Loans - FAQs Opens in a new window: https://www.education.gov.au/information-vet-student-loans-approved-providers
VFH - VSL Payments
VET FEE‑HELP and VET Student Loans provider payment enquiries
VFHVSLPayments [at] education.gov.au
VET Compliance
Compliance of VET FEE‑HELP and VET Student Loan programs
VETcompliance [at] education.gov.au
VET Tuition Assurance
VET FEE‑HELP and VET Student Loans tuition assurance enquiries
VETTuitionAssurance [at] education.gov.au
VET Administrative Information for providers
Requirements of HESA, administration of VET assistance and financial payments and estimates
VETStudentLoans [at] education.gov.au
HELP IT system (HITS)
Administration of student support program policies & HELP IT system (HITS)
VETStudentLoans [at] education.gov.au

Higher education contacts

Contact type Contact details
Higher Education Research Block Grants
Enquiries relating Research Training Program (RTP) and the Research Support Program (RSP)
RBGrants [at] education.gov.au
Higher Education Datamart
Access to a range of higher education datasets
HigherEDDatamart [at] education.gov.au
eCAF System
Higher education enquiries relating to the online system students use to request a HELP loan (Table A, B and private higher education providers)
HEenquiries [at] education.gov.au
HELP loan
Enquiries relating to the HELP scheme
HEenquiries [at] education.gov.au
Administrative Information for Higher Education Providers
Requirements of HESA, administration of HELP and financial payments and estimates
HEenquiries [at] education.gov.au
HELP IT system (HITS)
Administration of student support program policies & HELP IT system (HITS)
HEenquiries [at] education.gov.au
University Statistics
Requests for data and department publications
University-Statistics [at] education.gov.au
Unipay
Institutional payments
unipay [at] education.gov.au
Financial Estimates and Payments
HELP and CGS payments
FEP [at] education.gov.au
Scholarships general
Commonwealth Scholarship initiatives and general Scholarships enquiries
scholarships [at] pmc.gov.au
Scholarships system related
For assistance with the use of the Scholarships system functionality
HEIMS.datacollections [at] education.gov.au
(02) 6240 7487