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Access and passwords - FAQ 03

03. Help! I've lost or forgotten my password, how do I get a new one?

You can either call the HEIMS Client Support team on (02) 6240 7487 or email HEIMS.datacollections [at] education.gov.au (HEIMS Data Collections) with your login ID and request a password reset. After you receive an email with your temporary password, login to the system using the temporary password.

  • After your first login you will be asked to change your password.
  • The "old" password is the temporary password that you received from HEIMS Client Support.
  • The "new" password is one you must create. It should be something you will easily remember, but which is hard for others to guess. It must be between 10 and 15 characters long, start with a character and contain characters or digits from at least 3 of the following sets: lower case characters; upper case characters; digits (0–9) and special characters (,~#!@$^*_\=+[{]}|:;<.>?/%).

    For example: Sunday1579, HEPClient#, m123C#b%999.


Need more help? HEIMS.datacollections [at] education.gov.au (subject: FAQ%20Feedback%20%22Help!%20I've%20lost%20or%20forgotten%20my%20password%2C%20how%20do%20I%20get%20a%20new%20one%3F%22) (Email us)



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