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Announcements

HEIMS connection to the ATO is offline

Jan 17

The Australian Tax Office is making a number of changes to its IT system from 3.30pm Friday 17 January.  As a consequence, data will not be transmitted from the Department of Education to the ATO until 9.00am next Monday 20 January.  This means a delay for TFN Verification and the transfer of student loan data to the ATO.


TCSI system updates

Jan 16

Updates to the TCSI system have been scheduled for the afternoon of Friday, 17 January 2020. Providers may experience outages over the weekend if using TCSI Data Entry or TCSI APIs.

Non-TCSI systems, including HEPCAT, HEIMS Online, HEIMS Admin, myHELPbalance, and eCAF will not be affected.

We apologise for any inconvenience caused and thank you for your patience.


ATO System Outage - Christmas Shutdown

Dec 18

The MQ services that transfer TFN data will be unavailable from 11.00 AM Monday, 23 December to 10.00 AM on Thursday, 2 January 2020.

Please avoid submitting TFNLookup files on 23 December as it will clog the queues.


Potential system outage 12 November 2019

Nov 12

Please note there may be a system outage on Tuesday 12 November and, as a result, the following systems will be unavailable between 11:00AM and 12:00PM AEDT:

  • Higher Education Provider Client Assistance Tool (HEPCAT). You can still prepare and validate submissions within HEPCAT but will be unable to submit to the department.
  • HEIMS Administration to allocate Commonwealth Higher Education Student Support Numbers (CHESSNs) and view student entitlements
  • HEIMS Online portal including reports, Call Centre and student entitlement information checking etc.
  • HEIMS WebServices – CHESSN allocation, entitlement searches etc.
  • MyUniAssist

The eCAF system & HITS will not be affected.

We apologise for any inconvenience.


HEIMS Test environment

Nov 12

HEIMS Test environment is currently being upgraded to new servers and is unavailable until mid next week.

Update 26 November: the HEIMS Test environment will be unavailable until the end of this week.


TCSI Roadshows in November

Nov 6

The Tertiary Collection of Student Information (TCSI) team is presenting the 2019 TCSI Roadshow in November. Use the links below to register for the TCSI roadshow at the location most convenient to you:

  • Melbourne: 18 November (10am – 2pm) (maximum 3 per organisation)
  • Canberra: 19 November (10am – 2pm)
  • Brisbane: 20 November (10am – 2pm)
  • Sydney: 21 November (10am – 2pm) (maximum 3 per organisation)
  • Adelaide: 26 November (10am – 2pm)
  • Perth: 27 November (9am – 1pm)

All event times are presented for the local time zone.


Changes to the Education Portal

Nov 1

Following the implementation of the HEIMS server upgrades on 12 November, HEIMS Online and HEIMS Administration will be accessible directly from the URLs below and will no longer be accessible from Education Portal.

The Higher Education Datamart will remain available via the Education Portal.

If you have any questions please contact HEIMS Client Support at HEIMS.datacollections [at] education.gov.au.


OS-HELP language loan reporting

Oct 29

A new fact sheet is available to clarify the correct reporting of OS‑HELP language loans. Each OS‑HELP language loan needs to be correctly linked to an OS‑HELP study loan for the OS‑HELP language loan to pass validation checks being implemented as part of TCSI. Get your copy of the Opens in a new window: fact sheet (PDF) from the "Fact Sheets" tab on the User guides and fact sheets page.


TCSI testing fact sheet & updated file templates

Oct 2

The newly released TCSI testing fact sheet includes information on how you can test your TCSI compatible solution at different stages of the project. Get your copy of the Opens in a new window: fact sheet (PDF) from the "transition" tab on the TCSI Resources page.

The file templates for uploading data in TCSI have been updated. We also have a new guide for both higher education and VET Student Loans providers. Check them out at:


Update to the 2020 Reporting Requirements for the Higher Education Data Collections

Sep 25

An update to the 2020 Ministerial Notice for for the Higher Education Data Collections is now available. The latest documents are available on the TCSI Resources page in the 2020 Reporting Requirements tab.


TFN verification outage

Sep 12

The MQ services that transfer TFN data will be unavailable from 4.00 PM Friday, 13 September to 8.00 AM on Monday, 16 September 2019.


Using Portal to upload TCSI files in 2020

Jul 25

The Portal file upload templates and user guides for Higher Education and VSL providers are now available.

If you plan to use the Portal to upload your data from 2020, check out the 2020 reporting requirements and file templates hosted on the TCSI Resources page, under the "2020 Reporting Requirements" tab.


2020 Reporting Requirements for the Higher Education Data Collections

Jun 25

The TCSI team is pleased to announce the release of the 2020 Ministerial Notice for the Higher Education Data Collections.

Read more


System outage 21 June 2019

Jun 19

The MQ services that transfer TFN data will be unavailable from 4.00 PM Friday, 21 June to 9.00 AM on Monday, 24 June 2019.

Both TFN Verification and Student Loan exchanges will not occur during that times.


TSCI Newsletter - June 2019

Jun 13

The TCSI Newsletter - June 2019 is now available.

The newsletter includes more information on the transition to TCSI, data migration, the final version of the data element specifications, PRODA information, and much more.

Read more


System outage

May 14

The MQ services that transfer TFN data will be unavailable from 4.00 PM Friday, 17 May to 9.00 AM on Monday, 20 May 2019.


Verification reminder for higher education providers – Full year 2018 student data sign off due 15 May

May 13

Verifying data is a legislative requirement. It certifies that the data you have reported during the previous calendar year is complete and accurate for funding and publication purposes.

It's your final opportunity to check for errors or omissions, so please ensure that you have reviewed your reports carefully before signing off by 15 May deadline. Remember that once data has been verified, it is final and no further revisions or changes can be reflected in verification reports.

Please visit the Important Sector Notice May 2019 for further details.


System outage from 4pm Friday 10 May

May 9

HEIMS systems will be unavailable between 4pm AEST Friday 10 May and 9am Monday 13 May for system maintenance. The HEIMSHELP website will be unavailable between 8pm Friday 10 May and midnight Sunday 12 May.

Please visit the Important Sector Notice May 2019 for further details.


REMINDER - HEIMS Web Services Security Upgrade

Apr 11

As we advised the sector in February, the department is implementing security upgrades to HEIMS Web Services (CHESSN, Entitlement Search, Application and Offers and Commonwealth Scholarships) from 1 May 2019.

To avoid any interruptions with your institution's ability to allocate CHESSNs or report data please ensure this information reaches the appropriate IT staff at your institution.

Please visit the Important Sector Notice February 2019 for further details.


TCSI webinar: TCSI into the Future

Apr 1

Opens in a new window: TCSI into the Future
3 April
2pm–3pm AEDT
Opens in a new window: Register now