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Announcements

HEIMS systems maintenance Saturday 25 July

Jul 23

There will be a HEIMS outage between 10am and 2pm on Saturday 25 July.

During this time the following system applications will be unavailable:

  • Reporting through HEPCAT;
  • Allocating CHESSNs and retrieving student entitlement details in HEIMS Administration and HEIMS Web Services; and
  • Checking or verifying your reported data in HEIMS Online.

We apologise for any inconvenience caused.


HEIMS Online reports outage 4 July 2020

Jun 23

Due to scheduled maintenance on HEIMS servers on Saturday 4 July, HEIMS Production reports will be unavailable for a two hour period during the day.

Please note only HEIMS online reports will be affected. Providers should still be able to submit data through HEPCAT and access other HEIMS services including allocating CHESSNs in HEIMS Administration and Web Services.


HEIMS systems maintenance 9-10 June

Jun 9

There will be maintenance to HEIMS systems between 19:00 AEST Tuesday 9 June to 14.00 Wednesday 10 June

Data can be submitted through HEPCAT but it will not be processed by HEIMS until the updates are completed. This will also affect the allocation of CHESSNs.

We apologise for any inconvenience caused.


TCSI production systems outage 30 May 2020

May 29

Please note that TCSI production systems will be unavailable from 09:00 AEST Saturday 30 May, until 11:00 AEST Saturday 30 May due to maintenance activities.

We apologise for any inconvenience caused.


Public Holiday Monday 1 June

May 29

Please note that support through the HEIMS Data Collections and TCSI Support mailboxes will be limited on Monday 1 June, as it is a public holiday in the Australian Capital Territory.

Enquiries sent through on Monday will be followed up fromTuesday 2 June onwards.

Thank you for your patience


TCSI production systems outage 27 May 2020

May 27

Please note that TCSI production systems will be unavailable from 20:00 AEST Wednesday 27 May, until 22:00 AEST Wednesday 27 May due to maintenance activities.

We apologise for any inconvenience caused.


TCSI Outage

May 20

Please note that TCSI production systems will be unavailable from 18:00 AEST Wednesday 20 May, until 19:00 AEST Wednesday 20 May due to maintenance activities.

We apologise for any inconvenience caused.


TCSI production systems outage

May 13

Please note that TCSI production systems will be unavailable from 20:00 AEDT Wednesday 13 May, until 22:00 AEDT Wednesday 13 May due to maintenance activities.

We apologise for any inconvenience caused.


HEIMS Outage - Wednesday from 3PM to 5PM AEDT

May 11

There will be a HEIMS outage from 3pm to 5pm on Wednesday 13 May.

During this time the following system applications will be unavailable:

  • Reporting through HEPCAT;
  • Allocating CHESSNs and retrieving student entitlement details in HEIMS Administration and HEIMS Web Services; and
  • Checking or verifying your reported data in HEIMS Online.

There will be no impact to TFN verification in the Government eCAF.


TCSI Support email update

May 8

As we further integrate our support capability across the Department of Education, Skills and Employment and Services Australia, there will be a change of address for the TCSI Support Mailbox.

This change will take effect from COB today (8 May 2020), and we will continue to service the sector for all TCSI related enquiries as usual through our new email address at tcsisupport [at] dese.gov.au.

We will continue to follow-up on and respond to any currently open enquiries, and will also monitor the existing mailbox for the next two weeks to re-direct any emails.

Thank you for your patience and support through this change.


TCSI production systems outage

Apr 28

Please note that TCSI production systems will be unavailable from 20:00 AEDT Tuesday 28 April, until 00:00 AEDT Wednesday 29 April due to maintenance activities.

We apologise for any inconvenience caused


Reporting 2020 higher education data

Apr 15

To assist providers in prioritising their response to COVID‑19 and help reduce reporting pressures during this challenging period, the department has modified the timeframes for reporting the 2020 Student data submissions.

Read more


Higher education TCSI update #2

Apr 3

To prioritise your response to the COVID‑19 emergency, we are extending the timeframes for your first 2020 data submissions to 31 August 2020.

Read more


TCSI production systems outage

Apr 2

TCSI production systems will be unavailable from 8:00PM AEDT Friday 3 April until 12:00AM Sunday 5 April due to maintenance activities.

We apologise for any inconvenience caused.


TCSI production systems outage

Mar 27

TCSI production systems will be unavailable from 8:00PM AEDT Friday 27 March until 12:00AM Sunday 29 March due to maintenance activities.

We apologise for any inconvenience caused.


Higher education TCSI update

Mar 26

Keep up to date with our eNews. Our latest Higher education TCSI update includes information about reporting your 2019 higher education course completions and 2020 higher education student data.


Extension to the TCSI transition period

Mar 20

Following concerns raised with the TCSI team relating to COVID-19 and how this continues to cause major disruptions to education providers and TCSI developers, we will be extending the transition period for providers to on-board to TCSI. - Read more.


TCSI production systems - Urgent maintenance issue

Mar 13

TCSI production systems will be unavailable from 4:00PM AEDT Friday 13 March until 9:00AM Monday 16 March for urgent maintenance.

We apologise for any inconvenience.


TCSI Newsletter - January

Jan 31

The January TCSI Newsletter has been released. Download your copy below to find out more.


HEIMS connection to the ATO is offline

Jan 17

The Australian Tax Office is making a number of changes to its IT system from 3.30pm Friday 17 January.  As a consequence, data will not be transmitted from the Department of Education to the ATO until 9.00am next Monday 20 January.  This means a delay for TFN Verification and the transfer of student loan data to the ATO.