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Announcements

Higher education TCSI update #2

Apr 3

To prioritise your response to the COVID‑19 emergency, we are extending the timeframes for your first 2020 data submissions to 31 August 2020.

Read more


TCSI production systems outage

Apr 2

TCSI production systems will be unavailable from 8:00PM AEDT Friday 3 April until 12:00AM Sunday 5 April due to maintenance activities.

We apologise for any inconvenience caused.


TCSI production systems outage

Mar 27

TCSI production systems will be unavailable from 8:00PM AEDT Friday 27 March until 12:00AM Sunday 29 March due to maintenance activities.

We apologise for any inconvenience caused.


Higher education TCSI update

Mar 26

Keep up to date with our eNews. Our latest Higher education TCSI update includes information about reporting your 2019 higher education course completions and 2020 higher education student data.


Extension to the TCSI transition period

Mar 20

Following concerns raised with the TCSI team relating to COVID-19 and how this continues to cause major disruptions to education providers and TCSI developers, we will be extending the transition period for providers to on-board to TCSI. - Read more.


TCSI production systems - Urgent maintenance issue

Mar 13

TCSI production systems will be unavailable from 4:00PM AEDT Friday 13 March until 9:00AM Monday 16 March for urgent maintenance.

We apologise for any inconvenience.


TCSI Newsletter - January

Jan 31

The January TCSI Newsletter has been released. Download your copy below to find out more.


HEIMS connection to the ATO is offline

Jan 17

The Australian Tax Office is making a number of changes to its IT system from 3.30pm Friday 17 January.  As a consequence, data will not be transmitted from the Department of Education to the ATO until 9.00am next Monday 20 January.  This means a delay for TFN Verification and the transfer of student loan data to the ATO.


TCSI system updates

Jan 16

Updates to the TCSI system have been scheduled for the afternoon of Friday, 17 January 2020. Providers may experience outages over the weekend if using TCSI Data Entry or TCSI APIs.

Non-TCSI systems, including HEPCAT, HEIMS Online, HEIMS Admin, myHELPbalance, and eCAF will not be affected.

We apologise for any inconvenience caused and thank you for your patience.


ATO System Outage - Christmas Shutdown

Dec 18

The MQ services that transfer TFN data will be unavailable from 11.00 AM Monday, 23 December to 10.00 AM on Thursday, 2 January 2020.

Please avoid submitting TFNLookup files on 23 December as it will clog the queues.


Potential system outage 12 November 2019

Nov 12

Please note there may be a system outage on Tuesday 12 November and, as a result, the following systems will be unavailable between 11:00AM and 12:00PM AEDT:

  • Higher Education Provider Client Assistance Tool (HEPCAT). You can still prepare and validate submissions within HEPCAT but will be unable to submit to the department.
  • HEIMS Administration to allocate Commonwealth Higher Education Student Support Numbers (CHESSNs) and view student entitlements
  • HEIMS Online portal including reports, Call Centre and student entitlement information checking etc.
  • HEIMS WebServices – CHESSN allocation, entitlement searches etc.
  • MyUniAssist

The eCAF system & HITS will not be affected.

We apologise for any inconvenience.


HEIMS Test environment

Nov 12

HEIMS Test environment is currently being upgraded to new servers and is unavailable until mid next week.

Update 26 November: the HEIMS Test environment will be unavailable until the end of this week.


TCSI Roadshows in November

Nov 6

The Tertiary Collection of Student Information (TCSI) team is presenting the 2019 TCSI Roadshow in November. Use the links below to register for the TCSI roadshow at the location most convenient to you:

  • Melbourne: 18 November (10am – 2pm) (maximum 3 per organisation)
  • Canberra: 19 November (10am – 2pm)
  • Brisbane: 20 November (10am – 2pm)
  • Sydney: 21 November (10am – 2pm) (maximum 3 per organisation)
  • Adelaide: 26 November (10am – 2pm)
  • Perth: 27 November (9am – 1pm)

All event times are presented for the local time zone.


Changes to the Education Portal

Nov 1

Following the implementation of the HEIMS server upgrades on 12 November, HEIMS Online and HEIMS Administration will be accessible directly from the URLs below and will no longer be accessible from Education Portal.

The Higher Education Datamart will remain available via the Education Portal.

If you have any questions please contact HEIMS Client Support at HEIMS.datacollections [at] education.gov.au.


OS-HELP language loan reporting

Oct 29

A new fact sheet is available to clarify the correct reporting of OS‑HELP language loans. Each OS‑HELP language loan needs to be correctly linked to an OS‑HELP study loan for the OS‑HELP language loan to pass validation checks being implemented as part of TCSI. Get your copy of the Opens in a new window: fact sheet (PDF) from the "Fact Sheets" tab on the User guides and fact sheets page.


TCSI testing fact sheet & updated file templates

Oct 2

The newly released TCSI testing fact sheet includes information on how you can test your TCSI compatible solution at different stages of the project. Get your copy of the Opens in a new window: fact sheet (PDF) from the "transition" tab on the TCSI Resources page.

The file templates for uploading data in TCSI have been updated. We also have a new guide for both higher education and VET Student Loans providers. Check them out at:


Update to the 2020 Reporting Requirements for the Higher Education Data Collections

Sep 25

An update to the 2020 Ministerial Notice for for the Higher Education Data Collections is now available. The latest documents are available on the TCSI Resources page in the 2020 Reporting Requirements tab.


TFN verification outage

Sep 12

The MQ services that transfer TFN data will be unavailable from 4.00 PM Friday, 13 September to 8.00 AM on Monday, 16 September 2019.


Using Portal to upload TCSI files in 2020

Jul 25

The Portal file upload templates and user guides for Higher Education and VSL providers are now available.

If you plan to use the Portal to upload your data from 2020, check out the 2020 reporting requirements and file templates hosted on the TCSI Resources page, under the "2020 Reporting Requirements" tab.


2020 Reporting Requirements for the Higher Education Data Collections

Jun 25

The TCSI team is pleased to announce the release of the 2020 Ministerial Notice for the Higher Education Data Collections.

Read more