Go to top of page


What's New?

HEIMS connection to the ATO is offline

The Australian Tax Office is making a number of changes to its IT system from 3.30pm Friday 17 January.  As a consequence, data will not be transmitted from the Department of Education to the ATO until 9.00am next Monday 20 January.  This means a delay for TFN Verification and the transfer of student loan data to the ATO.

TCSI system updates

Updates to the TCSI system have been scheduled for the afternoon of Friday, 17 January 2020. Providers may experience outages over the weekend if using TCSI Data Entry or TCSI APIs.

Non-TCSI systems, including HEPCAT, HEIMS Online, HEIMS Admin, myHELPbalance, and eCAF will not be affected.

We apologise for any inconvenience caused and thank you for your patience.

Key Dates and Deadlines