Contact

HEIMS Data Collections team

Physical Address

50 Marcus Clarke St
Canberra ACT 2601

Postal Address

GPO Box 9880
Canberra ACT 2601
Location Code: C50MA7

Telephone Helpline

(02) 6240 7487
 

Other Contacts

VET contacts

Contact type Contact details
eCAF System
Enquiries relating to the online system students use to request a VET student loan
HEenquiries@education.gov.au
VET FEE‑HELP - FAQs Opens in a new window: https://www.education.gov.au/vet-fee-help-providers
VET Student Loans - FAQs Opens in a new window: https://www.education.gov.au/information-vet-student-loans-approved-providers
VFH - VSL Payments
VET FEE‑HELP and VET Student Loans provider payment enquiries
VFHVSLPayments@education.gov.au
VET Compliance
Compliance of VET FEE‑HELP and VET Student Loan programs
VETcompliance@education.gov.au
VET Tuition Assurance
VET FEE‑HELP and VET Student Loans tuition assurance enquiries
VETTuitionAssurance@education.gov.au
Administrative Information for Higher Education Providers
Requirements of HESA, administration of HELP and financial payments and estimates
TSEnquiries@education.gov.au
Tertiary Study Enquiries
Administration of student support program policies & HELP IT system (HITS)
TSEnquiries@education.gov.au

Higher education contacts

Contact type Contact details
Higher Education Datamart
Access to a range of higher education datasets
HigherEDDatamart@education.gov.au
eCAF System
Enquiries relating to the online system students use to request a HELP loan
HEenquiries@education.gov.au
Administrative Information for Higher Education Providers
Requirements of HESA, administration of HELP and financial payments and estimates
TSEnquiries@education.gov.au
Tertiary Study Enquiries
Administration of student support program policies & HELP IT system (HITS)
TSEnquiries@education.gov.au
University Statistics
Requests for data and department publications
University-Statistics@education.gov.au
Unipay
Institutional payments
Unipay@education.gov.au
Financial Estimates and Payments
HELP and CGS payments
FEP@education.gov.au
Scholarships general
Commonwealth Scholarship initiatives and general Scholarships enquiries
scholarships@pmc.gov.au
Scholarships system related
For assistance with the use of the Scholarships system functionality
HEIMS.datacollections@education.gov.au
(02) 6240 7487